Last updated: September 28, 2026
At Webnova Technologies, we aim to deliver quality work and clear communication throughout every project. This Refund Policy outlines how refunds and cancellations are handled for our services.
Custom Development Projects
Website development, software development, and redesign projects are typically billed in milestones. Deposits and completed milestone payments are non-refundable once work for that phase has begun, as resources and time are allocated immediately upon project kickoff.
Project Cancellation
If you cancel a project before work begins, any deposit paid may be refunded minus administrative costs, at our discretion. If work has started, you are responsible for payment of all completed milestones and work-in-progress up to the cancellation date.
Maintenance & Support Plans
Monthly maintenance and support subscriptions may be cancelled with 30 days written notice. Fees for the current billing period are non-refundable. Annual plans cancelled early are not prorated unless otherwise stated in your service agreement.
Webnova Technologies Connect Subscriptions
Webnova Technologies Connect subscription refunds are handled according to the plan terms agreed at signup. Trial periods, if offered, may be cancelled before conversion without charge. Contact our team to discuss subscription cancellation.
Dissatisfaction & Disputes
If you are unhappy with delivered work, contact us promptly so we can review the issue and propose a resolution. We prioritize fixing legitimate defects and addressing scope concerns before considering any refund request.
Chargebacks
Unauthorized chargebacks on legitimately delivered services may result in suspension of ongoing support and access to delivered systems until the matter is resolved.
How to Request a Refund
Send refund requests to sales@webnovatechnologies.in with your project name, invoice reference, and a description of the issue. We respond within 5 business days.